Frequently Asked Questions
Everything you need to know about your THENX gear and training tools.
What is the typical shipping time for orders?
Domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary depending on the destination but generally take 7-14 business days.
Do you offer international shipping?
Yes, we ship our calisthenics equipment and apparel worldwide. Please note that international orders may be subject to customs fees or import duties depending on your country's regulations.
What is your return policy for equipment?
We offer a 30-day return policy for unused and unopened equipment. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are the resistance bands and weighted vests covered by a warranty?
All THENX hardware and equipment come with a 1-year limited warranty against manufacturing defects to ensure you can train with complete confidence.
How do I track my order once it has been placed?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.